FAQs

Once you have placed your order, we will send you an email confirming that your order is placed successfully.

Once your order is shipped, we will send you another email confirming that your order is dispatched.

Once you have received your order, we will send final confirmation email that your order is delivered.

The Order is dispatched and delivered within 6-8 days.

Yes ofcourse! We ship plants with utmost care and our transit time is so less that plants do not undergo any transit shock and delivered in healthier condition.

We handpick the most healthiest plants and we don't pack branches and leaves in cardboard so that they get enough oxygen on the way and reach your home with a bright smile.

yes, we process bulk orders with same passion and love.

Please reach out to us at contact@naturealive.in for bulk orders, we will get back to you.

No, You don't need to repot plants. Treat your plant like your new best buddy :)

In case you still want to change the pot, keep them in same pot for few days so that plants get settled in new environment. Provide water and sunlight as per the need of plant so that they adapt and start growing. After that you can repot plants in another pot as per need.

You can explore wide range of planters on our website.

Plants images shown on website are the real plants. The live plants and planters may have variation in terms of size, color and texture.

We handpick the healthier plants and ship them with utmost care. Our plants are delivered from our nearest location. Lesser transit time helps plants staying in healthy condition.

Still if plant is received in damaged condition, please send your complaint and photo of damaged plant to contact@naturealive.in within 12 hrs of receiving it, we will provide replacement.

We recommend you to try our plants as they bring peace and vibrance to your home.

In case you still want to cancel your order, please reach out to us at contact@naturealive.in . We can cancel your order only before it is dispatched.